FREQUENTLY ASKED QUESTIONS
Q:
So what do you do exactly?
A:
Well & Good provides services for every item needed at a property between short term rental guests. This includes linen servicing, cleaning, consumable services, maintenance- anything that's needed to ensure the property is fully guest ready.
Q:
What markets do you service?
A:
We're currently servicing the Phoenix valley and Houston markets! Have a market that really needs Well & Good? Send us a message!
Q:
What does your standard "turn" service include?
A:
A LOT! A quick list of the highlights:
- Professional Hotel Style Clean
- Professional (off site) laundering of all linens and towels
- ALL consumable items to make a home guest ready including paper products, soaps, etc
- Photos of every room after the clean as well as the inside of all appliances. All uploaded in real time. (We'll also document and communicate any damages, etc)
Q:
Have you ever missed a clean?
A:
Ahhh now that's a great question. Everyone has heard of the nightmares hosts face in having a guest arrive at a property that's totally trashed because the cleaners didn't show up. It's a real fear, and we get it. In the midst of a global pandemic and the largest labor shortage of our generation, Well & Good has had VERY rare situations where a home wasn't fully guest ready in time. Having smart scheduling is the key. We rely on accurate calendars, and our hosts providing accurate info for us is critical. In the few instances when a schedule wasn't relayed to us properly, we have worked quickly and activated our reserve teams immediately to ensure the guests were cared for. We are incredibly proud of the fact that if we are aware of the clean being needed, it gets done! Our team of committed professionals know the importance of what we do, and we stress the importance of good calendar integration and systems that allow us to quickly react and pivot when the unexpected does happen.
Q:
Can I use my own accent pillows or blankets on beds?
A:
Yes. Many hosts use accents to add pops of color, support a theme, etc, and we're happy to accommodate! When those items need laundering, we will do so on site (only time we'll do on site laundry) so they stay with the home.
Q:
Is it expensive?
A:
By bundling the cleaning, linens and consumables, we provide the best overall value to hosts- especially those who are unable or would rather not visit their property between each stay. When factoring our price, it is key for hosts to not only compare what they may have been paying for a typical cleaning service, but also the expenses and time factor of consumables and linen/laundering services. That's when the value is really felt!
Q:
I want to stay at a property serviced by Well & Good- how do I find them?
A:
We don't blame you!! We have so many amazing hosts, visit here to see our list of partners.
Q:
What type of linens and consumables do you use?
A:
Most of our homes and condos receive our standard 3-4 star hotel style items (think Courtyard by Marriott), and most mansions receive more of a 5 star (Marriott/Ritz Carlton type). Brands vary a bit on selection, and selections are always made by the hosts, but there are no "1 star" items in our selections.